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Privacy Policy
Helix Personal Wellness Solutions (Helix PWS)

1. We respect your privacy
1.1. Helix PWS respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information
2.1. In order to provide you with the product or services you order from Helix PWS, we need to collect and use personal information. Helix PWS will receive and store personal information you enter onto our website, provide to us directly or give to us in other forms. Our collection, use and disclosure of health information will comply with the Health Privacy Principles under various state and territory information.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect information necessary to deliver the products or services requested from Helix PWS. Information that we collect may include, but is not limited to:

  • name, date of birth and contact details
  • payment and billing information
  • username and password for accounts set up on the website
  • medical and family health history, genetic information

3. How we collect your personal information
3.1. Helix PWS collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information
4.1. Helix PWS may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2 Helix PWS will not use your personal information for any other purpose without first seeking your consent unless authorised or required to by law.
4.3. Helix PWS may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees,
officers, insurers, professional advisers, agents, suppliers or
subcontractors insofar as reasonably necessary for the purposes set
out in this Policy. Personal information is only supplied to a third party
when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to
comply with a legal requirement, such as a law, regulation, court order,
subpoena, warrant, in the course of a legal proceeding or in response
to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright,
trademarks, legal rights, property or safety of Helix PWS,
www.helixwellness.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed
in or transferred between parties located in countries outside of
5.5. If there is a change of control in our business or a sale or transfer of
business assets, we reserve the right to transfer to the extent
permissible at law our user databases, together with any personal
information and non-personal information contained in those
databases. This information may be disclosed to a potential purchaser
under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the
above circumstances.
5.6. By providing us with personal information, you consent to the terms of
this Privacy Policy and the types of disclosure covered by this
Policy. Where we disclose your personal information to third parties,
we will request that the third party follow this Policy regarding handling
your personal information.

6. Security of your personal information
6.1. Helix PWS is committed to ensuring that the information you provide to
us is secure. In order to prevent unauthorised access or disclosure, we
have put in place suitable physical, electronic and managerial
procedures to safeguard and secure information and protect it from
misuse, interference, loss and unauthorised access, modification and
6.2 Access to personal information by Helix PWS staff can only be performed by staff members with a secure password, and access only performed when required. Access to personal information is recorded by log files to track access and modifications.
6.3 To maintain the safety of your personal information, Helix PWS will implement a variety of security measures including the use of the Secure Server certificate (SSL) technology.
6.4 Helix PWS uses Woocommerce Gateway Services. This system uses the industry’s best security measures and practices. All credit card numbers are housed within the secure environment of Woocommerce. Helix PWS does not store credit card details.
6.5. The transmission and exchange of information is carried out at your
own risk. We cannot guarantee the security of any information that you
transmit to us, or receive from us. Although we take measures to
safeguard against unauthorised disclosures of information, we cannot
assure you that personal information that we collect will not be
disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information
7.1. You may request details of personal information that we hold about
you in accordance with the provisions of the Privacy Act 1988 (Cth). A
small administrative fee may be payable for the provision of
information. If you would like a copy of the information which we hold
about you or believe that any information we hold on you is inaccurate,
out of date, incomplete, irrelevant or misleading, please email us at
7.2. We reserve the right to refuse to provide you with information that we
hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel
free to send in details of your complaints to 144 Kenneth Rd
Manly Vale, NSW 2093 Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future.
We may modify this Policy at any time, in our sole discretion and all
modifications will be effective immediately upon our posting of the
modifications on our website or notice board. Please check back from
time to time to review our Privacy Policy.

10. Website
10.1. When you visit our website
When you come to our website (www.helixwellness.com.au) we may
collect certain information such as browser type, operating system,
website visited immediately before coming to our site, etc. This
information is used in an aggregated manner to analyse how people
use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are
very small files which a website uses to identify you when you come
back to the site and to store details about your use of the site. Cookies
are not malicious programs that access or damage your computer.
Most web browsers automatically accept cookies but you can choose
to reject cookies by changing your browser settings. However, this
may prevent you from taking full advantage of our website.
10.3. Our website may from time to time use cookies to analyses website
traffic and help us provide a better website visitor experience. In
addition, cookies may be used to serve relevant ads to website visitors
through third party services such as Google Adwords. These ads may
appear on this website or other websites you visit.
10.4. Third party sites
Our site may from time to time have links to other websites not owned
or controlled by us. These links are meant for your convenience only.
Links to third party websites do not constitute sponsorship or
endorsement or approval of these websites. Please be aware that
Helix PWS is not responsible for the privacy practices of other such
websites. We encourage our users to be aware, when they leave our
website, to read the privacy statements of each and every website that
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